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General Conditions

General Terms and Conditions of Sale

Booking Conditions

Article 1 - Reservation terms and conditions
  • In order to make a reservation, the client paying for the reservation must be at least 18 years old and must indicate his/her name and address.
  • At the time of booking, the client undertakes to respect the maximum occupancy capacity of the accommodation, which is 6 people (including children).
  • Valid ID will be required on arrival.
  • The client's reservation is guaranteed as soon as the host has received the partial or total payment in accordance with the payment terms.
  • The Host reserves the right to cancel the reservation in case of non-receipt of the prepayment deposit. A confirmation of cancellation will be sent by e-mail immediately after the cancellation of the reservation. The rental amount is determined by the Host and corresponds to the rental of the selected furnished accommodation for the defined period, as well as all related charges including tourist tax.
Article 2 - Reservation at standard rate
  • The standard rate booking includes the following items:
    • All applicable taxes
    • Consumption (water and electricity)
    • Internet and television use
    • The use of the equipment provided
    • Cleaning of the accommodation (does not include cleaning of dishes or emptying the bins).
    • Supplying and cleaning the bed linen and towels (Depending on the booking method, the total amount for bed linen is not automatically added, and will have to be adjusted by the owner within 48 hours of the booking).
    • All the amenities and facilities of the flat, as mentioned on our website pages and in our correspondence.
Article 3 - Reservation at a specific rate
  • Booking at a specific rate will show the items on the booking page as well as the booking confirmation of the items specifically included or not compared to the standard rate.
Article 4 - Duration of the lease
  • The rental period starts at 2pm on the first day of rental and ends before 11am on the last day of rental.
  • Rental periods may not be extended without the express prior agreement of the owner.
  • In the event of an extension not agreed to by the owner, the tenant will be charged a flat rate of 50 € for each additional hour started.
  • In case of anticipated termination of the rental period, no refund will be issued. The Host reserves the right to interrupt a rental at any time and without refund if the general conditions or rental obligations are not respected.
  • The client may request to modify the stay once the reservation has been confirmed, subject to the possibility and availability of the accommodation. The modification of the reservation may result in additional costs to be paid by the client. This request for modification must be done by e-mail.
  • If the guest's stay has already started and they wish to extend their stay, they must inform the host at least 24 hours before the departure date. (Subject to availability of accommodation)
Article 5 - Baby booking policy
  • Babies stay free of charge and are not counted in the maximum accommodation capacity.
  • At the guest's request, the host can provide a baby bed with the appropriate bedding and a baby chair (subject to availability). A child is considered a baby if he or she is less than 2 years old and sleeps in the parents' bed or in a baby bed.
Article 6 - Animals booking policy
  • Pets are not allowed during the entire stay in the accommodation.
  • Failure to comply with this rule will result in additional cleaning costs and cancellation of the stay without any refund.
Article 7 - Cleaning policy and supply of bed, household and bath linen
  • The cleaning of the accommodation before and after the guest's arrival is included in the price of the reservation. The cleaning service does not include the cleaning of the dishes or taking out the trash.
  • Cleaning during the stay is not included in the price. It can be offered as an optional extra for longer stays.  
  • Bed linen, towels, bath towels and beach towels are included in the price of the booking. The beds will be made and unmade by the host.
  • The guest has the possibility to wash the linen provided during his stay. However, no change of bed linen or towels is provided during the stay. However, the guest can request this from the host as an additional option.

Terms of payment

Article 8 - Prices
  • The prices for the booking are indicated before and at the time of booking. Prices are confirmed to the customer including taxes and in the commercial currency of the establishment. They are valid only for the period indicated on the booking platform.
  • Unless otherwise stated on the booking platform, additional services are not included in the price. 
Article 9 - Payment
  • The payment of the amount of the stay corresponding to the service at the time of booking is made by credit card through the payment platform chosen by the establishment. Payment may be made by other means, especially when the reservation is made through a third party.
  • In accordance with Article L133-8 of the french Monetary and Financial Code, and unless otherwise provided by law, the payment service user may not revoke a payment order once it has been received by the buyer's payment service provider.
  • The customer communicates his/her bank details as a guarantee for the reservation (except for special conditions or rates) by credit or debit card (Visa, Mastercard, American Express, Diners Club... according to the possibilities offered by the establishment's reservation platform) by indicating directly, in the zone provided for this purpose (secured entry by SSL encryption), the card number, as well as its date of validity (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogramme
  • The payment is debited at the time of the booking, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of the booking. This prepayment is referred to as a deposit.
  • In the event of a payment problem, the client must contact his bank on one hand, and the establishment on the other, to confirm his reservation and his method of payment.
Article 10 - Security deposit
  • The amount of the security deposit is fixed at the time of booking and indicated in the booking confirmation. The security deposit is used as a guarantee for the fulfilment of the rental obligations, damage, breakage or theft caused by the Client.
  • The Client acknowledges that he/she has given permission to make a credit card imprint of the amount fixed at the time of booking as a security deposit. This will automatically be made no more than 4 days prior to the customer's stay and will automatically be released no more than 14 days afterwards in its entirety subject to an inspection of the damage or theft caused to the accommodation.
  • In case of doubt issued by the host, he shall provide evidence of the costs of damage or cleaning beyond what would be expected after responsible use of the apartment. These costs will be deducted from the security deposit, and the amount refunded will be the amount of the deposit minus the cost of the damage charged.
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Article 11 - Tourist tax
  • In addition to the cost of your stay in this establishment, a tourist tax is collected by the host on behalf of the Communauté d'Agglomération de La Rochelle and the Conseil Départemental de la Charente-Maritime. This tax is calculated according to the category of the accommodation and the number of people staying there.
  • The accommodation is considered as a 3-star vacation rental. The tourist tax is charged according to the current rate and the booking conditions. It will be collected by the host at the time of the booking or at the time of your arrival.
  • The following are exempt from the tax, according to article L. 2333-31 of the CGCT :
    • Minors
    • Holders of seasonal employment contracts employed in the community's territory
    • People in emergency accommodation or temporary rehousing
    • Persons occupying premises where the rent is less than €1 per night

Designation and rental obligations

Article 12 - Policy on the use of accommodation, facilities and parking
  • The client must refer to the flat manual and apply good practice in the use of the accommodation and equipment provided.
  • The customer must adopt safe cooking habits and not leave the hoteplate, oven, microwave or any other appliance switched on and unattended. The customer will ensure that the hood is used to remove cooking grease and odours.
  • Furthermore, it is recommended not to cook with strong smelling ingredients. Persistent odours that require the apartment to be closed and thoroughly cleaned will be charged according to the current rate and the time required for cleaning.
  • The host provides the guest with a closed car park for one vehicle only. If the guest needs to park more than one vehicle, they can use the free parking spaces in front of the residence.
  • The host is not responsible for any damage, accident or loss to the guest's vehicle or personal property.
Article 13 - Organisation of arrival and departure
  • The client must confirm their arrival and departure times with the host, so that the host can organise the check-in and check-out of the client in the best possible conditions. Indeed, the quality of the reception and departure of the client is also an important part of the quality of the service, and this is why a host will be present to welcome the client.
  • As the host who will be welcoming the client has his own activity, he must ensure that he has a free slot to do so. The client is therefore asked to respect the arrival and departure times announced to the host. However, we are aware that the arrival time may be changed against the client's will, particularly in the event of traffic or accidents on the road. In this case, it is usal for the client to inform the host in order to reorganise the reception for the client's arrival.
  • The client may request to arrive or leave outside the standard hours, this possibility is studied on a case by case basis. Please note that unscheduled arrivals or departures, particularly outside the standard times indicated, are not accepted, and access to the accommodation will then be refused to the client.
  • In the event that the guest leaves without the presence of the host, the guest agrees to waive his/her right to contest the inventory of fixtures. Costs may be charged to the guest according to the damage caused by such an act.
  • In the event that the guest fails to comply with the terms of the contract and their booking, the host reserves the right to refuse the guest access to the accommodation. This will result in the loss of the security deposit and any booking fee already paid.
Article 14 - Arrival and departure procedure:
  • At the check-in, the host will provide the necessary information for a smooth stay as well as a user's manual for the flat which will be useful throughout the client's stay. Several tourist documents will be available free of charge for the customer during his stay.
  • Conformément à l’article R. 611-42 du code de l’entrée et du séjour des étrangers et du droit d’asile, il pourra vous être demandé, lors de votre arrivée de remplir une fiche de police. Dans ce cadre, vous devrez présenter une pièce d’identité, afin de permettre à l’hôte de vérifier l’exactitude des informations.
  • After the check-in, the host will provide the client with 2 pairs of keys with access badges for the accommodation and a remote control for opening the private box. In case of loss, the client will be charged the replacement cost.
  • At the check-out, the client must return the keys, badges and remote control that were given to them during their stay. In case of loss or theft, the guest will be charged the replacement amount. Please note that bed and household linen as well for towels are not gifts and must be left in the flat.
Article 15 - Inventory of fixtures policy
  • Un inventaire/état des lieux est établi en commun et signé par le locataire et le propriétaire ou son représentant à l’arrivée et au départ de la location. Ce document constitue la seule référence en cas de litige concernant l’état des lieux.
  • For more convenience, the host proposes to the tenant an inventory of fixtures filled and validated before the arrival. In this case, the client has 24 hours to take note of it, and must inform the host in the event of a notable error on the inventory of fixtures. After this period, the inventory of fixtures will be considered as accepted.
  • L’état de propreté de l’hébergement à l’arrivée du locataire devra être constaté dans l’état des lieux.
  • It is expected that the client will return the accommodation in a decent state and acceptable dirtiness, having taken care to empty the flat's bins. If the accommodation is returned in a condition deemed inappropriate, additional cleaning hours may be charged at the current hourly rate.
  • On departure, the client must indicate any problems with the functioning of any of the equipment in the accommodation as well as any breakages that may have occurred during his stay on his copy of the inventory of fixtures.
  • The host undertakes to carry out an inventory of fixtures after the departure of the guest when cleaning the accommodation, and to inform the guest directly if the inventory of fixtures issued by the guest and the one issued by the host are different. In such a case, the host reserves the right to withhold all or part of the security deposit.
Article 16 - Smoke-free policy
  • The entire accommodation is a non-smoking area. Smoking in the accommodation constitutes damage and will result in a thorough cleaning charge according to the current rate and the time required for cleaning

  • These costs will be deducted from the deposit, and the amount refunded will be the amount of the security deposit, minus the cost of the damage charged.

Article 17 - Customer's liability
  • As part of their responsibility, the client must ensure that the following conditions are respected and enforced in the accommodation. Failure to comply with these conditions may result in fees charged to the client up to the cancellation of the stay without any refund.
    • Respect the maximum capacity of the accommodation which is 6 persons.
    • Respect the number of persons indicated at the time of booking.
    • Respect the tranquillity of the neighbourhood. Excessive noise is forbidden, especially between 10pm and 8am, and is punishable by a fine issued by the co-ownership which will be charged to the client.
    • Prohibition on subletting or making the rented property available to other persons.
    • Prohibition on holding an event or a party at the accommodation
    • Pets are not allowed in the accommodation.
    • The guest is responsible for the accommodation and its security and must ensure that they have properly locked the doors and windows when the accommodation is empty or unattended. The host will not be held responsible for any loss or theft of personal belongings due to negligence on the part of the guest in the security of the accommodation.
  • During the stay, the flat and all its equipment and furniture must be treated with care and kept in order by the guest. Any damage or breakage in the flat must be reported immediately.
  • The client is financially responsible for any damage caused to the flat and its equipment. This includes loss and damage caused by the negligent actions and behaviour of the guest or a third party. Any costs incurred will be deducted immediately from the security deposit if this is still possible. Any costs will be claimed by post if they are higher than the security deposit or if the security deposit has already been returned.
Article 18 - Customer insurance :
  • The Client is responsible for any damage he may cause to the premises, furniture and building.
  • The Customer declares that he has subscribed to a holiday-type civil liability insurance as part of a specific insurance policy or his comprehensive home insurance policy. This insurance may be requested by the Host in the event of disputes or damage.
  • The Host declines all responsibility in the event of an accident or theft
Article 19 - Customer security policy
  • As part of our commitment to guest safety, hosts will not disclose the identity, contact details or presence of a guest to anyone other than the relevant law enforcement agencies if specifically requested by law enforcement.
  • The host accepts no responsibility for any personal injury sustained during the use of the accommodation and residence facilities or the residence swimming pool. 
Article 20 - Rates for cleaning and replacement of housing components

Replacement rates and costs are indicative.

Cleaning rate :

  • Hourly rate for cleaning: 35 € incl. tax/hour
  • Air purification (against the smell of tobacco): 80 € incl. tax per piece
  • Complete bed linen: 90 € incl. tax
  • Mattress: 110 € incl. tax
  • Duvet : 30 € incl. tax
  • Pillow : 15 € incl. tax
  • Chair : 40 € incl. tax
  • Sofa : 150 € incl. tax

Rate for replacement of elements :

  • Decorative cushion: 35€ incl. tax
  • Pillow : 55 € incl. tax
  • Duvet: 150 € incl. tax
  • Mattress : 780 € incl. tax
  • Bed base: 520 € incl. tax
  • Indoor chair: 110 € incl. tax
  • Outdoor chair: 70 € incl. tax
  • Coffee table : 450 € incl. tax
  • Dining table : 970 € incl. tax
  • Garden table : 200 € incl. tax
  • Sofa : 550 € incl. tax
  • Sofa bed: 1000 € incl. tax

Cancellation policy

Article 21 - Cancellation policy
  • The Customer is reminded, in accordance with Article L. 121-21-8 12° of the French Consumer Code, that he/she does not have the right of withdrawal provided for in Article L. 121-21 of the French Consumer Code.
  • The terms and conditions of the reserved rate specify the terms and conditions for cancelling and/or modifying the reservation.
  • No refunds will be issued for advance payments made as a security deposit.
  • When the conditions of sale of the booking rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail.
  • The Host may not be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the actions of a third party or the actions of the Customer. In the event of force majeure or unforeseeable circumstances (such as compulsory work or work related to exceptional circumstances), the Host reserves the right to cancel the reservation made by the Customer and undertakes to refund the full amount, at no extra cost, within 7 days of the notice of cancellation issued to the Customer.
Article 22 - In case of cancellation of the stay :
  • The Client may request a refund of their stay under the following conditions for a reservation made at a standard rate:
    • In case of a cancellation request more than 30 days before arrival: 100% of the total amount of the reservation will be refunded minus the bank charges which amount to 2 % of the reservation amount.
    • In case of a cancellation request more than 15 days before arrival: 50% of the total amount of the reservation will be refunded.
    • In case of a request for cancellation of the stay, less than 15 days before arrival: no refund will be accepted.
  •  In case of a reservation made at another rate or via a third party, please refer to the conditions mentioned on the booking confirmation.
Article 23 - In case of postponement of stay :
  • In the event of a legitimate and serious impediment, the Customer may ask the Host to postpone the dates of his reservation if this request is made 15days before the date of his stay. (30 days from July to August)
  • In case of booking through a third party, please refer to the conditions mentioned on the booking confirmation.
Article 24 - In case of no-show :
  • If the client does not show up at the establishment on the scheduled day of arrival and without communication from him, it will be agreed that the reservation is no longer guaranteed.
  • The total amount of the reservation will be charged according to the general and special conditions of sale. The accommodation may be reallocated.
Article 25 - Conciliation policy for disputes
  • The applicable law is French law.
  • In the event of a dispute, difficulty or contestation relating to the performance, interpretation or breach of this rental contract, the parties shall do everything necessary to find an amicable solution to their dispute. To this end, they undertake to meet at the initiative of the most diligent of them in order to examine the conditions and procedures for implementing a possible amicable settlement.
  • If, however, at the end of a period of two (2) months from the request of the most diligent party, no settlement has been found, each of them shall have the right to refer the matter to the materially and territorially competent courts.

Terms and Conditions of Use

Article 26 - Intellectual property
  • All texts, images and sounds reproduced on the website of the Host are reserved as intellectual property and for the whole world.
  • These General Conditions do not imply any transfer of intellectual property rights of any kind to the Customer in respect of elements belonging to the Host or its beneficiaries, such as photographs, images, literary texts, artistic works, brands, graphic charters and logos.
  • Under no circumstances may videos or photos of the accommodation created by the Customer be distributed publicly without the consent of the Host.
Article 27 - General Data Protection Regulation (GDPR)
  • The information provided by the guest on the website of the host or by phone/email, are personal data that are processed and used by the host in order to ensure the proper processing of the reservation and the provision of the requested service. This data will be processed in accordance with the RGPD regulations.
  • The client's data will not be used for any other purpose than the rental for which he/she has made a reservation.
  • The Client may exercise his rights of access, opposition on legitimate grounds or without grounds in the case of canvassing and rectification and with regard to information concerning him and being processed by the host, under the conditions provided for by the french law of 6 January 1978.
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